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In order to survive and grow in an increasingly competitive market, sports clubs must find ways of attracting new members while retaining existing ones.
Through marketing, you can achieve this, while it also helps you:
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identify opportunities for growth and long-term sustainability, |
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clearly communicate and raise awareness of exactly what your club has to offer, |
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become more visible and a hub within the community, |
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increase sponsorship and donations and engage local businesses, |
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recruit volunteers. |
Everyone in your club should be involved in informal marketing whenever they can. Encourage your members to tell their friends and family about what you do and what your club can offer.
For the formal marketing side of things, it’s particularly useful to appoint a marketing and promotions officer, or a small team, to oversee the development and implementation of your club’s marketing strategies.
Recommended marketing tools
Keep it simple and utilize the full range of tools that are available, from using the media to running events. Select the tools that will best reach the people you want to encourage to join your club. When promoting the sport, it is important to use images that people can relate to, so they feel included from the start.
And finally, don’t forget to make the most of the technology that is available. Your website and email campaigns are effective, low- cost and immediate ways of communicating to existing and potential members.
Stationaries and publications
Business cards, letterhead, envelopes, postcards, brochures, booklets, and folders are all widely used communication tools that can help strengthen the visual identity of the university when used properly. All of these components provide the opportunity to convey a positive message each time they are used. Consistent use of these identity standards demonstrates that each college, school, department, or other unit respects and values its affiliation with the university.
The idea is to create consistency, maintain your brand reputation, and keep things simple because it is this constant repetition that will help your brand to resonate with everyone who sees it.
Flyer
Advertising is an effective way of communicating with a large number of people in your community. When you are preparing your advert or flyer, think carefully about what you want it to say. Here are some ideas to get you started:
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Target audience - does your advert/flyer speak directly and clearly to the people you want to reach? |
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Focus - does it offer a single, central idea? |
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Visibility - will your advert stand out on a page or a screen? |
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Branding - is it distinct from your competitors? |
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Layout - is the layout clean, logical, and easy to read? Does the headline draw the reader into the copy? |
And remember:
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Give the date, time, location, and contact number plus any other vital information. |
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Remember to always sell the benefits in their best light - “selling the sizzle, not the sausage” |
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Tell your customers what becoming involved with your club will do for them! |
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An advert/flyer should always answer the customer’s question - “But what does that mean to me”. |
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Include a “call to action” that makes the reader “do” something. |
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Try to avoid including dates, prices, etc. as they quickly become out of date. |
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Avoid too much text; less is more! |
Signs and Banners
A sign can be used for a lot more than just a way for people to find your clubrooms. Although this is important, signs can also be an effective way for you to communicate important information about your club. Whether it’s an upcoming event, tournament, or the key dates for registration, signs are an undeniably important way of promoting your club and communicating to the public.
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For your sign to be effective, it needs to be visible either for people walking or driving. |
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Include a header, which will grab the reader’s attention and draw them to the sign. |
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Below the header, use the space to communicate essential information accurately and in full. |
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The reader should be able to easily read and interpret the wording while answering all their likely questions. |
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To ensure not too much information is crammed onto the sign, provide a website address for the reader. |
It is vital that you tell the reader what they need to do to contact you, such as a phone number or email address.
Direct Mail
Whether you are promoting an event or maintaining strong relationships with your existing members, direct mail is a great way to make a more personal approach.
Start by building and maintaining a database. This will enable you to use personalized mailings to let members know of new committee members, new equipment, events, and other important updates. You could also target “lapsed” or infrequent members to encourage them to return.
Media
Through the production of press releases, the media offers you a cost-effective method of promoting your club or an event you are running. If you have a story that is newsworthy and relevant to the local community, the media will allow you to promote this freely to a large audience.
Every press release you write should have a strong title. Focus on “firsts” e.g., one of your club members is the first to qualify for a national event. As always, avoid jargon.
First paragraph - Don’t waffle or try to set the scene, but get straight into your story.
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Summarize who’s involved. |
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What’s happened or is about to happen. |
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Where and when the news took place or will take place. |
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How events have unfolded so far, and why this is important. |
The details - Follow up the first paragraph by filling in the details. The main things are to make sure you give the journalists all they need, and to make it as interesting as you can. Keep the sentence structure simple, explain complicated terms, and don’t use jargon. Avoid hype and self-congratulation and never make a claim you can’t back up. Remember that local media want a local angle. So, think about how the story affects local people.
Quotes - Give interesting quotes from the people involved. When quoting someone, use the style - he/she said: “This is great news for the whole community”. Avoid lofty terms like “he commented”. Always provide full names and job titles, and if it’s not clear, explain what the person does.
Photography - Photography breathes life into a story. Publications, however, receive a lot of photographs, so it’s essential that any photographs you supply: a) Stand out from the crowd, and b) Conform to the publication’s own style.
Figure 118: TV media
Figure 119: Promotion flyers
Figure 120: Social media
Engage local community and local businesses
It is important that your club becomes the hub of your local community. What would be the effect of your club not existing? If there is no effect, then you need to make your club more relevant to locals.
The first step is to develop a community engagement program. Link your club to other parts of the community, such as medical centers, colleges, and housing estates. Make the most of your facilities and share them with your partners during quiet times.
Utilize the expertise in your community, such as legal and financial professionals. They will also benefit if there is a successful club in the local area.
Look at your club as a large network of people which local businesses can promote their products and services to. Sell your club and illustrate how a business can be more visible in the community by being linked to your club.
Develop a welcoming and family-friendly club
How are new members treated when they join your club? Are they made to feel welcome and shown around your facilities? This is where the people within your club come to the fore. No amount of promotional material can disguise an unfriendly club. Think about a buddy system, where each new member is paired up with an experienced one.
How do your clubrooms and facilities look from a new member, parent or child’s point of view? Is it a place where you would take your family too? Are there things for children to do such as a play area?
Embrace technology - create database
Building and updating a database will enable you to personally communicate important club information to your members. You could also target “lapsed” or infrequent members with special offers to encourage them to return.
Creating such a database is straightforward, using software such as Microsoft Access or Excel. If you create a database, think about the sort of information you’ll need to know over time. It will probably be a simple list of details such as members’ names, addresses, telephone numbers, email addresses, children’s ages, type of activity/session required, and willingness to be contacted by you from time to time.
Distribute electronic newsletter
Distributing a newsletter by email is an effective, low cost and immediate method of staying in touch with your members. The key successful ingredient is to have an up-to-date list of all your members and their email addresses. Microsoft offers a free email template download, which you can customize for your club.
Some points to remember:
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Send the newsletter from a legitimate email address which your members can reply to. |
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Make the subject line clear. |
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Use no more than two fonts, otherwise your newsletter may start to look less professional. |
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Keep the amount of content to 1000 words or fewer. |
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Include stories that will be useful and of interest to a large proportion, if not all of your members. |
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Add graphics that relate to the stories to help break up the text. |
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And don’t forget to add contact details in more than one place if possible. |
Website
Websites in recent years have become a lot more than just a method to electronically display information about your club. An interactive website will allow the public to register for courses or pay their membership fees online, thus saving you time and money with administration. This also allows you to capture valuable information about the people who are visiting your site.
Websites are at the heart of the most successful marketing campaigns. By promoting website addresses on marketing material, you are able to direct people to find out more information, while encouraging them to register for events or courses.
Social Media
Social media is ubiquitous. Today, almost everyone is a member of at least one platform.
Besides their wide reach, what’s great about social networks is that pretty much all of them are free to use. As a consequence, they present an inexpensive way for team promotion.
Social media platforms allow fans to have a direct connection to their favorite team, interact with players and club members as well as receive important news and updates.
Sound good? Then let’s go over some of the biggest networks and how you can use them for your sports team’s marketing.
Facebook is by far the biggest social network out there. That means there are plenty of opportunities to create conversations around your club, promote events and publish news.
By establishing a dedicated Facebook club page, you give fans and followers a way of interacting with you. The platform also makes it easy for existing followers to like and share anything you post on your page, thereby increasing the reach of your content.
However, what can you share with your followers? Here are a few ideas:
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game results, images, and videos from competitions, |
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questions, trivia, and polls, |
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behind-the-scenes updates, |
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video messages from players, |
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team or sports-related contests and giveaways. |
If you have upcoming competitions or other happenings, you can use Facebook events. They allow you to set up an event page with all necessary information, invite people to join, and have them invite others. This is awesome to spread the news and raise awareness!
Plus, if it makes sense for your team, you can now even sell tickets, memberships, merchandise, and more directly from Facebook.
This microblogging platform is another great candidate for team promotion. However, unlike Facebook, this platform is much more about immediacy. Twitter users are on the lookout for events and news that are happening right now. That makes the network the perfect tool to post live updates from games and competitions. That way you can let the fans who didn’t make it know what is happening and make them feel involved no matter if they are at work or home on the couch.
When you use Twitter for your marketing, be sure to take advantage of hashtags. Attaching them to your messages will get them in front of anyone interested in the same topic as you.
Apart from that, Twitter is also a great tool for networking. It allows you to join conversations and connect to others, like local journalists and news outlets. By following them and tweeting at them, you might get some to pick up your stories and news items. Worth a try in any case.
YouTube
I’m sure I don’t have to explain YouTube to you. Have you already used it today to watch a cat video like millions of other people? The video platform is another good opportunity for marketing sports teams.
Signing up for a YouTube account allows you to share practice videos, club events, game highlights, goals, player interviews, and other interesting tidbits. Anything uploaded here can of course also be shared on your other social accounts. A win-win situation.
FourSquare
Location-based marketing is one of the next big things on the web, as can be seen by Google’s recent emphasis on local search.
Foursquare is a service that people use to find businesses nearby, tag themselves in different places and leave comments and images related to them. Since sports clubs are the definition of local, it’s a good idea to register yours on this platform.
After doing so, you can encourage players and supporters to check-in at your games and events. Their friends and connections will then hear about it in their newsfeed, further spreading the word about your team.
Figures 118-120 Photo Credit: Pexels.com - Caleb Oquendo, Cottonbro
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